Shipping policy

Shipping & Delivery

Where We Ship

We currently ship throughout Australia and to selected international destinations. Available shipping options and costs will be displayed at checkout based on your delivery address.

Order Processing

Orders are usually processed and packed within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Within Australia

Standard delivery within Australia usually takes 7–15 business days after dispatch.

  • Standard shipping: AU$11
  • Free standard shipping on Australian orders of AU$59 or more

Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, peak periods or deliveries to remote areas.

International Delivery

International delivery times and shipping costs vary by destination. Available shipping options and charges will be displayed at checkout.

International deliveries may be delayed by customs processing, local carriers, public holidays or other circumstances outside our control.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes or other charges that may apply in their destination country. These charges are not included in the product price or shipping fee.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number. Please allow a few business days for tracking information to update.

If your tracking has not updated for an extended period, please contact us at [hello@theollaby.com], and we’ll look into it for you.

Incorrect Shipping Address

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has been dispatched.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us. We’ll work with the shipping carrier to locate your parcel and find an appropriate resolution.